Cancellations are granted solely at our discretion and are handled on a case-by-case basis.
Please remember that you are ordering live animals that must be humanly cared for. If you cancel your order, and we cannot place the birds with another customer, they will probably be destroyed.
For Large Value* Orders: If for any reason you need to cancel your order, we require:
- At least four (4) weeks notice.
- A 20% cancellation and restocking fee will be charged to the order.
*A Large Value Order is defined as the following:
250 or more per season or 100 or more per hatch date.
If you have any questions regarding our cancellation policy, please call us.