Receiving Your Order
Mistakes are rare, but they do happen from time to time, as no one is perfect.
Once you have received your order, you must report any mistakes within 24 hrs, should an error occur.
To submit a mistake/miscount claim:
Please describe the mistake/miscount in an email to firstname.lastname@example.org. Please include your order number.
We ask that you attach a picture of the front box label which shows the quantity, and variety, along with your submission. The employee number or initials of the employee who filled your order are on the front box label; we hold each of our employees accountable for every order that they fill.
We take mistakes very seriously and will work to resolve your issue right away.